Bodyworks Massage & Spa
at EDGE Physical Therapy ~ Ph. 214.563.2050

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

A credit/debit card is needed to reserve an appointment.  Your card will not be charged for the appointment unless the appointment is canceled within 24 hours (this includes "no shows").

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice, or you no show for your appointment, you will be charged the full amount of your appointment. 

No-shows
No Call within 24 hours or "no show" will be charged the full amount for the “missed” appointment.

Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Payment
Full payment is expected before or after treatment.  All clients, whether they have received treatment or booked an appointment, are bound by this policy without any prejudice or exemption.

Please understand, Bodyworks Massage & Spa is a small business and our massage therapists only get paid when they deliver a service.  Therefore, missed appointments without proper notice are costly for us and prevent us from being able to schedule other clients.  If you are unable to keep your appointment please call (214) 563-2050 at least 24 hours before your scheduled session.  If you do not reach us, leave a message on our voicemail.  If we do not receive a message from you and you do not keep your appointment, the above policy must and will be applied.

 

We look forward to serving you!